Career Profile

Purposeful and driven executive who leads people, processes, and projects for consumer-facing industries  •  Capably navigates diverse organizations, from closely-held startups to large, established corporations  •  Accomplished and well-developed history of launching new departments and enterprises  • Known as collaborative; creates strong learning environments that foster team growth and success  • Bias toward action; believes that continuous, incremental improvements are necessary and superior to waiting for perfection; committed to the truth that there is a customer at the end of everything he and his teams do; results matter

Skills and Expertise

•  Operations Management- effectively leads operations for cross-functional business units spanning multiple sites; ensures appropriate staffing, quality of outputs, and service level agreements are met 

•  Project Management- drives projects to meet intended scope, schedule, and budget through collaboration and influence; manages risks and resources to unlock value across related programs and portfolio of projects 

•  Mergers and Acquisitions- deep experience in all aspects of integration and conversion activities, including target evaluation, gap analysis, operations modeling, risk management, and communication planning and execution, for both buying and selling organizations 

•  Team Building and Leadership- passionate about increasing organizational capabilities through individual growth and development, including formal training, content creation, personal exploration, and mastermind groups 

· Business Development- identifies opportunities for growth through expansion, M&A, or efficiency and scale; applies project and change management principles such as gap analysis and the PDCA cycle, to plan, monitor, and control the activities needed to transform from current to desired state

•  Technical Proficiencies- Microsoft Office, MS Project and Visio, Smartsheet, FIS Advanced Commercial Banking System (ACBS), FIS Advanced Loan System (ALS), Fiserv LoanServ, Debtmaster Collection Software, Auto Dialer/Call Broadcasting, SQL Queries

Select Key Projects and Accomplishments

Managed the Citizens Republic Bancorp integration project for FirstMerit Bank Loan Operations, including developing integration plans, post-integration operating models, processes, and work flows; the integration increased total bank assets from $14B to $24B and total loans from $9B to $14B

Identified opportunity and led project to reduce work orders from front offices to fulfillment center by 56%, increase first-touch resolutions, and reduce throughput times by more than a full day

Redesigned workflow and standardized processes, reducing attorney fees and legal costs by 66%

Received a 2013 Twenty Under 40! award from ystark!, part of the Canton Regional Chamber of Commerce

Professional Experience

CrossCountry Mortgage, Inc., Vice President, Project Management (2017-Present)

The Huntington National Bank (FirstMerit Bank, NA), Vice President, Loan Operations (2008-2017)

Recovery Management Systems (Atlantic Financial Services), Operations Manager (1998-2008)


Project Management Professional (PMP), Project Management Institute

Master of Business Administration (MBA); Finance Concentration, Ashland University

Bachelor of Arts in Organizational Management, Malone University



Massillon Public Library, Member / Secretary, Board of Trustees (2017-Present)

Aunt Susie’s Cancer Wellness Center, Treasurer and member, board of directors (2015-Present)

Leadership Stark County Government Leadership Academy, steering committee member / chair (2008-2014)

Leadership Stark County Government Leadership Academy, graduate (2008)

Massillon City Council, elected at-large member (2008-2011)

City of Massillon Planning Commission, mayoral appointee / member (2007)

The What I Learned Yesterday (WILY) Blog